Privacy Policy

Last updated: June 23, 2026

1. Introduction

XALA ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform at xalapremium.com.ng and related services.

2. Information We Collect

Personal Information
  • Full name, email address, phone number
  • Profile photo and account preferences
  • Payment information (processed securely via Paystack/Flutterwave/Stripe)
  • Booking history and property preferences
Host Information
  • Bank account details for payout processing
  • Property details and images
  • Government-issued identification for verification
Automatically Collected Information
  • IP address, browser type, device information
  • Usage data, page views, and interaction patterns
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To process bookings, payments, and refunds
  • To communicate booking confirmations, updates, and support
  • To verify host identity and property listings
  • To improve our platform and personalise your experience
  • To process host payouts and financial reporting
  • To send promotional offers (with your consent)
  • To comply with legal obligations and prevent fraud

4. Data Sharing

We do not sell your personal information. We share data only with:

  • Hosts: Guest name, contact details, and booking information required to fulfil reservations
  • Payment Processors: Paystack, Flutterwave, and Stripe for secure payment processing
  • Service Providers: Email delivery, SMS, and analytics services
  • Law Enforcement: When required by Nigerian law or court order

5. Data Security

We implement industry-standard security measures including TLS encryption, secure database storage, and regular security audits. Payment information is processed via PCI-compliant third-party providers and is never stored on our servers.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies help us understand how you use our platform. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal data for as long as your account is active, plus 5 years for financial records as required by Nigerian tax law. You may request account deletion at any time by contacting our support team.

9. Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or platform notification. Continued use of our platform after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries:

Data Protection Officer
XALA
Plot 228 P.O.W. Mafemi Crescent, Municipal, Abuja 900108, FCT
Email: privacy@xalapremium.com.ng
Phone: +234 817 777 7264